Evaluation parameters - بنود التقييم

1

🔹 Schedule Adherence

Measures the employee’s commitment to scheduled working hours, including login/logout times, breaks, and full shift coverage as per the assigned schedule.

2

🔹 Adherence to Quality Procedures

Evaluates how well the employee follows approved policies and procedures during task execution — such as professional communication, accurate data handling, proper use of templates, and complete case documentation.

3

🔹 Final Resolution Rate

Assesses the percentage of cases resolved fully by the employee without requiring rework, escalation, or reopening — reflecting the ability to deliver complete and effective solutions from the first attempt.