Parameters - البنود
|
Parameters - البنود |
| No. | Parameters | Description | Percentage |
|
1 |
Work Ethic |
Punctuality: Arrive on time 85% of the time. |
20% |
|
2 |
Skills Development |
Percentage of employees who complete assigned training programs. - Observe how employees apply new skills on the job |
15% |
|
3 |
Quality of work |
tracking Monitor the frequency and severity of errors made in work processes |
20% |
|
4
|
Adherence to Quality Procedures
|
Measures the extent to which customer service representatives adhere to established company procedures and policies.
|
30%
|
|
5
|
Task completion rate
|
The percentage of tasks completed within a specified timeframe.
|
15% |